Refund / Cancellation Policy

When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with the paragraph below ‘Our right to vary theses terms and conditions’, that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

Products returned by you because they are not of satisfactory quality will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Products returned by you within the 14-day cooling-off period (see the Consumer Rights paragraphs above) will be refunded in full, including the cost of sending the item to You. However, you will be responsible for the cost of returning the item to us.